Privacy Policy

1. Introduction

At Blackjack pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at blackjack-pizza.click, use our mobile application, order food, or engage with our services.

This policy applies to all customers, website visitors, and users of our services in the United States. By accessing our website, placing an order, or using any of our services, you agree to the collection and use of information in accordance with this policy.

We never sell your personal data to third parties. Your trust is essential to our business, and we are committed to maintaining the highest standards of privacy protection.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, favorite items, saved addresses
• Payment Information: Credit/debit card details, billing information (stored securely and encrypted)
• Food Preferences: Dietary restrictions, allergen information, special requests, favorite orders
• Dietary Requirements: Vegan, vegetarian, halal, kosher, gluten-free, and other dietary preferences
• Order Information: Items ordered, quantities, special instructions, delivery preferences
• Reservation Data: Table reservations, party size, special occasions
• Catering Information: Event details, guest count, menu preferences, delivery instructions
• Loyalty Program Data: Points earned, rewards redeemed, membership tier
• Communication Data: Contact form submissions, customer service inquiries, reviews, feedback
• Marketing Preferences: Email subscription status, promotional preferences

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: Approximate location derived from IP address for delivery purposes
• Cookie Data: Session identifiers, user preferences, shopping cart contents
• Performance Data: Page load times, error reports, site performance metrics

2.3 Information from Third Parties

We may receive information about you from:

• Social Media Platforms: If you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery confirmation and location updates
• Marketing Partners: Campaign performance and audience insights
• Data Verification Services: Address validation and contact information verification

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Managing deliveries and pickup orders
• Providing customer support and resolving issues
• Managing your account and authentication
• Processing payments securely
• Maintaining order history and preferences
• Handling table reservations and catering events
• Managing loyalty program benefits and rewards

3.2 Communication

• Sending order confirmations and delivery updates
• Providing customer support responses
• Sending important notices about our services
• Communicating policy changes or service updates
• Sending marketing emails (with your explicit consent only)
• Notifying you about loyalty program benefits
• Requesting feedback and reviews

3.3 Marketing and Analytics

• Creating personalized food recommendations
• Analyzing website traffic and user behavior
• Measuring marketing campaign effectiveness
• Conducting market research for menu development
• Improving our website and mobile app functionality
• Customizing your user experience
• Developing new products and services

3.4 Legal Compliance

• Responding to legal requests and court orders
• Preventing fraud and ensuring food safety
• Protecting our rights, property, and safety
• Resolving disputes and legal claims
• Complying with tax and accounting requirements
• Meeting regulatory obligations in the food industry

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure payment processing and fraud prevention
• Delivery Services: Order fulfillment and delivery coordination
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Marketing communications and notifications
• Analytics Providers: Website performance and user behavior analysis
• Customer Support Tools: Help desk and communication management
• Marketing Platforms: Advertising and promotional campaigns

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Meet regulatory requirements in the food service industry
• Protect our rights, property, and safety
• Respond to public safety emergencies
• Investigate potential fraud or security breaches

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new owner
• We will notify you before your information is transferred
• The new owner must comply with this privacy policy
• You will have the option to delete your account before transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint marketing campaigns
• Sharing reviews or testimonials (with permission)
• Connecting with social media platforms

5. Data Security

5.1 Technical Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS Encryption: All data transmission is encrypted using industry-standard protocols
• Advanced Firewall Systems: Multi-layer protection against unauthorized access
• Access Control: Strict access limitations to authorized personnel only
• 24/7 Security Monitoring: Continuous monitoring for suspicious activities
• Regular Data Backups: Secure, encrypted backups stored in multiple locations
• Vulnerability Testing: Regular security assessments and penetration testing
• Data Encryption: Sensitive data encrypted both in transit and at rest

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for personal data management
• Confidentiality Agreements: All employees and contractors sign NDAs
• Incident Response Plan: Established procedures for security breaches
• Regular Audits: Periodic security and compliance reviews
• Vendor Management: Security requirements for all third-party providers

5.3 Your Responsibilities

To help keep your information secure, please:

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account on shared or public computers
• Be cautious of suspicious emails or phishing attempts
• Report any unauthorized account access immediately
• Keep your contact information up to date

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Session Storage: Temporary data storage during your visit

Cookie Management

You can control cookies through your browser settings:

• Accept or reject all cookies
• Delete existing cookies
• Set preferences for specific types of cookies
• Receive notifications when cookies are set

Note: Disabling essential cookies may affect website functionality, including the ability to place orders or access your account.

7. Your Rights (GDPR/CCPA Compliance)

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request and receive a copy of the personal data we hold about you, including order history, account information, and preferences.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data, including updating contact information, delivery addresses, and dietary preferences.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to certain legal limitations such as order records required for tax purposes.

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we address any concerns or disputes about accuracy or processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service.

7.6 Right to Object

You can object to processing of your data for direct marketing purposes or when processing is based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects.

How to Exercise Your Rights

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

If we discover that we have collected personal information from a child under 16, we will promptly delete that information from our records.

9. International Data Transfers

9.1 Protection Measures

When transferring data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transferring to countries with EU-recognized adequate protection
• Standard Contractual Clauses (SCC): Legally binding privacy commitments
• Data Processing Agreements: Contractual safeguards with all processors
• Security Measures: Encryption and access controls for transferred data
• Compliance Audits: Regular reviews of transfer mechanisms

9.2 Transfer Destinations

Your data may be transferred to:

• United States: Primary servers and cloud storage facilities
• European Union: Data analytics and processing services
• Other Countries: As needed for service provision with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

When data is no longer needed, we ensure secure deletion through:

• Complete electronic deletion making data unrecoverable
• Physical destruction of paper records through secure shredding
• Deletion from all backup systems and archives
• Maintenance of disposal records for compliance purposes

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or partner services. Please note that:

• We are not responsible for the privacy practices of third-party websites
• Third-party sites have their own privacy policies and terms of service
• We encourage you to review third-party privacy policies before providing information
• Your interactions with third-party sites are governed by their policies, not ours
• We do not control how third parties collect or use your information

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy periodically. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)

12.2 Checking for Changes

To stay informed about policy updates:

• The latest version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of changes
• You may stop using our services if you disagree with updates

Significant Changes: For material changes that affect your rights, we will request explicit consent before the changes take effect.

13. Contact Information

13.1 Complaints

If you have concerns about how we handle your personal information:

• Contact us first using the information above for direct resolution
• If unsatisfied, you may contact the appropriate supervisory authority:
• For Colorado residents: Colorado Attorney General's Office
• For EU residents: Your local Data Protection Authority
• For California residents: California Privacy Protection Agency

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Click the unsubscribe link in any marketing email
• Update your preferences in your account settings
• Contact our customer support team
• Call us at +1 303-455-9463

14.2 Account Deletion

To delete your account and associated data:

1. Log into your account on our website
2. Go to Account Settings > Privacy Settings
3. Click "Delete My Account"
4. Confirm your decision via email verification
5. Your account will be permanently deleted within 30 days

Note: Some data may be retained for legal compliance, such as order records required for tax purposes.

15. Conclusion

At Blackjack pizza, protecting your privacy is fundamental to our business. We are committed to maintaining the trust you place in us by handling your personal information with the highest standards of care and security.

The relationship we build with our customers is based on transparency, respect, and trust. We believe that by clearly explaining our privacy practices, you can make informed decisions about sharing your information with us.

If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, we encourage you to contact us. Your feedback helps us improve our services and maintain the privacy standards you expect.

Thank you for choosing Blackjack pizza and for trusting us with your personal information. We look forward to serving you with delicious food and exceptional service while protecting your privacy every step of the way.

Remember: This Privacy Policy was last updated on December 19, 2024. Please check back periodically for updates.